Frequently Asked Questions
Everything you need to know about our artisanal treats and delivery.
How do you ensure the freshness of your baked goods during shipping?
All our items are baked to order and vacuum-sealed or placed in airtight packaging immediately after cooling. We use express shipping and insulated liners to ensure your treats arrive with that 'just-out-of-the-oven' taste.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of both gluten-free and vegan pastries. Please note that while we follow strict cleaning protocols, all items are prepared in a facility that also handles wheat, dairy, and nuts.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact us within 24 hours of delivery for a replacement or refund.
How should I store my pastries once they arrive?
For the best experience, consume within 2 days. Breads and cookies can be stored at room temperature in an airtight container, while cream-filled items should be refrigerated immediately.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your treats arrive perfectly timed for a special occasion or event.
Do you provide nutritional information for your products?
Yes, a full list of ingredients and nutritional facts is available on each product page. You will also receive a physical copy of the ingredient list inside your delivery box.